General Sales Conditions (CGV)-Pivetta1908

1. GENERAL INFORMATION

1.1 It is important to carefully read the present General Sales Conditions (below “CGV”) of the website before proceeding with the Order of Products through our website. These CGVs govern the contractual relationship with regard to this website as well as the purchase of the products branded “PIVETTA1908” (below “Products”) made through the e-commerce sites www.pivetta1908.it and www.pivetta1908.com (of followed the “Site”). To accept these CGVs, please check the “I accept” box in the Order Confirmation section before submitting an order (below “Order”). If these CGVs are not accepted, it will be impossible to place Product Orders via the Pivetta1908 Artistic Creations website by Laura Pivetta.

You must read carefully the CGVs that have been made available to you on the Website, in order to allow the knowledge and storage and reproduction by the Customer under Article 12, paragraph 3, of the Legislative Decree 9 April 2003 N. 70 (“Implementation of Directive 2000/31/CE relating to certain legal aspects of the services of the information society in the internal market, with particular reference to e-commerce). With the use of this site, the Customer adheres unconditionally to the terms and conditions of use reported below, but they can be changed, at any time and without notice; the use of the Site after the above changes will be considered as an unconditional adherence to the terms and conditions as modified. The information, images, photographs, brands, products and in general the elements contained in the Site are disclosed only for promotional and advertising purposes and can be downloaded or copied only for personal and non-commercial use.

1.2 Pivetta1908 Artistic Creations by Laura Pivetta with legal headquarters in Feltre (BL), Farra Avenue, 1, Vat Match 01210020259 and Tax Code: PVTLRA75D69D530D registered with the Belluno R.E.A. Business Register n. BL 409790 owner of the 12BL production brand. You can contact Pivetta1908 Artistic Creations by Laura Pivetta by email at info@pivetta1908.com, you make

1.3 The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. Persons who are not Consumers are invited not to execute purchase orders. If one or more sales are made to a non-qualified consumer, these GCS will apply but, in derogation from what is provided for in the same:

a) the buyer will not be granted the right of withdrawal referred to in paragraph 9; b) the buyer will not be able to benefit from the warranty on the Products indicated in paragraph 8; c) the buyer will not be granted any other protections, provided for herein. in favor of the Consumer, which reflect or comply with mandatory provisions of the law.

1.4 All online sales are concluded near the production premises of the company indicated in paragraph 1.2

2. PRODUCT FEATURES AND PRICES

2.1 The characteristics of the products are those presented on the Site and according to the GCS published on the Site at the time of the sending of the order by the Consumer and described in the context of each product sheet. However, the images and colors of the products offered for sale online may not correspond to the real ones as a consequence of the uniqueness of the handmade pieces, photographic distortions or due to the particular Internet browser and monitor used.

2.2 Users from all over the world can access the Site and the Site may contain references to Products that are not available or cannot be purchased in the country of the Site visitor.

2.3 All sales prices of the products displayed and indicated on the website www.pivetta1908.it, for which they constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, include VAT and any other tax; the cost of transport is duly highlighted on the specific page on the site that the customer will take care of viewing before confirming the purchase; in the event of delivery abroad, any additional costs due to taxes or duties provided for by the legislation in force in the country of destination will be charged to the consumer.

2.4 If the Products are to be delivered to a country not belonging to the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable) is net of any customs duties and any other sales tax, which the Consumer undertakes as of now to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered. The Consumer is invited to inquire with the competent bodies of his country of residence or destination of the products, in order to obtain information on any duties or taxes applied in his country of residence or destination of the products. Any additional costs, charges, taxes and / or duties that a given country may apply, for any reason, to the Products ordered according to these GCS are the sole responsibility of the Consumer.

2.5 The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or duties referred to in the previous paragraphs 2.4. and 2.5., at the time of sending an order to the Seller, it cannot constitute a cause for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.


3. PROCEDURES FOR PURCHASING PRODUCTS

3.1 The purchase order sent by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these GCS, which form an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, is required to accept in full and without reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these GCS, to print a copy through the print command and to memorize or reproduce a copy for his own personal use . Furthermore, the Consumer will be asked to identify and correct any errors in entering his / her data.

3.3 Correct reception and acceptance of the Consumer purchase order is accepted by the Seller by sending the Consumer to the email address declared by the Seller at the time of registration on the Site, which will report the link. the text of these GCS, the summary of the order placed and the description of the characteristics of the Product ordered. The Consumer order, the Seller’s order confirmation and the GCS applicable to the relationship between the Parties will be electronically archived by the Seller in its IT systems.

3.4 Each purchase contract for the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.

3.5 The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and inserting them in the appropriate virtual shopping cart. After the selection of the Products, to carry out the purchase of the items in the cart, the Consumer will be invited to:

• register on the Site by creating an account, providing the requested data, that is

• to log in, if the Consumer is already registered, or

• to provide your data in order to complete the order and allow the completion of the contract

If the data indicated in the order is different from that provided when registering on the Site, the Consumer will be asked to confirm his / her data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and a telephone number where you can contact him for any communications relating to the purchase made. The Consumer will view a summary of the order to be executed, of which it may modify the contents: therefore, the Consumer, after careful reading, must expressly approve these GCS, through the appropriate check-mark on the Site and finally, the Consumer will be asked to confirm his order, which will thus be definitively.

4. AVAILABILITY OF PRODUCTS

The customer can purchase the products indicated in the electronic catalog prepared (on the website www.pivetta1908.it) and in the quantities available in the warehouse. If an order exceeds the quantity existing in the warehouse, Pivetta1908 will notify the buyer of whether or not this product will be available in the future and the expected time of supply.

5. SHIPPING, DELIVERY TIMES AND RATES

Shipping costs throughout Italy are free of charge for all orders over € 99. All our shipments are always insured.

5.1 For 99% of cases shipments are made within the times indicated above and in any case, pursuant to Art. 54 of the Consumer Code, the Products that are available in the warehouse will be delivered as quickly as possible and in any case, indicatively:

• in Italy, within 1-5 working days of receiving payment

• from 8 to 15 working days from receipt of payment for shipments to a European Union country listed.

• from 15 to 20 working days from receipt of payment for shipments to a European Union country listed.

The delivery will be made from Monday to Friday during business hours, by means of Poste Italiane with special packaging / packaging to the address of the recipient indicated by the Customer. Considering the unpredictability of online sales, in the event that slight delays occur on the shipment, will be communicated through the email provided during the purchase of the product.

5.2 The Seller, however, is not responsible for the actual delivery times since shipments are made through the Italian Post, even if it will implement all the actions necessary for their respect. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer who will have the right to exercise the right of withdrawal.

5.3 The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to check without delay, and in any case no later than 3 (three) days from receipt of the Products, that the delivery is correct and includes all and only the products purchased and to inform the Seller within this term of any possible defect. of the products received or of their non-compliance with the order placed. Once the aforementioned term has elapsed, without the Consumer formulating disputes against the carrier / forwarder, the Products delivered will be considered definitively accepted by the Consumer.

ITALY: Insured or Registered Shipping with Italian Post Office 1 delivery from 1 to 5 working days with the exception of remote locations and smaller islands € 9.00 flat rate (free above € 99).

EUROPE (EU) and EXRA EEC: International Insured or Registered Shipping with Poste Italiane available only for the countries of the European Union and neighboring areas. Delivery may take 8 to 15 days depending on the distance from Italy € 18.00 forfait for zone 1 and € 20.00 flat rate for zone 2 for 15-20 working days. Free shipping over € 350.

5.1 For 99% of cases shipments are made within the times indicated above and in any case, pursuant to Art. 54 of the Consumer Code, the Products that are available in the warehouse will be delivered as quickly as possible and in any case, indicatively:

• in Italy, within 1-5 working days of receiving payment

• from 8 to 15 working days from receipt of payment for shipments to a European Union country listed.

• from 15 to 20 working days from receipt of payment for shipments to a European Union country listed.

The delivery will be made from Monday to Friday during business hours, by means of Poste Italiane with special packaging / packaging to the address of the recipient indicated by the Customer. Considering the unpredictability of online sales, in the event that slight delays occur on the shipment, will be communicated through the email provided during the purchase of the product.

5.2 The Seller, however, is not responsible for the actual delivery times since shipments are made through the Italian Post, even if it will implement all the actions necessary for their respect. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer who will have the right to exercise the right of withdrawal.

5.3 The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to check without delay, and in any case no later than 3 (three) days from receipt of the Products, that the delivery is correct and includes all and only the products purchased and to inform the Seller within this term of any possible defect. of the products received or of their non-compliance with the order placed. Once the aforementioned term has elapsed, without the Consumer formulating disputes against the carrier / forwarder, the Products delivered will be considered definitively accepted by the Consumer.

ITALY: Insured or Registered Shipping with Italian Post Office 1 delivery from 1 to 5 working days with the exception of remote locations and smaller islands € 9.00 flat rate (free above € 99).

EUROPE (EU) and EXRA EEC: International Insured or Registered Shipping with Poste Italiane available only for the countries of the European Union and neighboring areas. Delivery may take 8 to 15 days depending on the distance from Italy € 18.00 forfait for zone 1 and € 20.00 flat rate for zone 2 for 15-20 working days. Free shipping over € 350.

CountriesDelivery timeShipping fees
Forfait
Free shipping
Italy, Vatican City1-5 working days9,00 €From 100 €
Zone 1 (Austria, Germany, France, Spain, Slovenia, Belgium, Bulgaria, Czech Rep., Cyprus, Croatia, Denmark, Estonia, Finland, Great Britain, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland Portugal, Romania, Slovakia, Sweden, Hungary, Norway, Malta.8-15 working days18,00 €From 350 €
Zone 2 * (Switzerland)15-20 working days20 €From 350 €

6. PAYMENT METHODS

Payment of the price of the Products purchased through the Site must be made contextually with the order or in any case within the essential term of 10 (ten) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly accepts that the The execution of the contract by the Seller will begin when the price of the Product / s purchased is credited and the relative shipping costs to the Seller’s current account.

6.1 The payment of the price of the products and the relative shipping costs can be made through the PayPal service or by bank transfer.

PAY PAL

Click to the www.paypal.it website, you can register and pay with your credit card by sending the payment to the e-mail address: info@pivetta1908.com. The payments made in this way are fast and operated in total safety. They are also allowed to orders for a maximum amount of € 999.00.

Bank transfer

Bank transfer

Filiale: Feltre (BL)IBAN: IT 83Q 08140 61110 000030150511

Reason: No. order and the name of the order holder

for transfers abroad

IBAN: IT 83Q 08140 61110 000030150511

BIC/Swift: CCRTIT2T38A

6.2 The information relating to the payment will never be used by Pivetta 1908 except to complete the procedures relating to the purchase and to issue the relative refunds in the event of any return of the products, following exercise of the right of withdrawal, or if The Pivetta 1908 fraud commission must be prevented or reported to the police.

ELECTRONIC INVOICING REQUEST

From 1 January 2019 it is compulsory to issue invoices in electronic format for companies and individuals who expressly request it. Given the importance of the correctness of the data required for invoicing, it is possible to request an electronic invoice with a specific request immediately after completing the order.

To request the electronic invoice on Pivetta1908 you only need to reply to the order summary email that you receive with the invoice request. The electronic invoicing request must comply with the following:

Private

The request must be received within a few minutes of receipt of the order confirmation email.
The customer requesting the invoice must coincide with the customer who is the holder of the order.
Must contain the tax code of the clientCompany
The request must be received within a few minutes of receipt of the order confirmation email.
The customer requesting the invoice must coincide with the customer who is the holder of the order.
Must contain the client’s VAT number/tax code
Must contain the SdI Code of the invoice holder
The account created must be associated with the PEC of the customer, recipient of the electronic invoice.

PRODUCT WARRANTY

8.1 Exclusions from the warranty: The following are strictly excluded from the warranty: discoloration of the plating or colour (especially due to the use of perfumes or detergents), consequences of normal wear and ageing of the jewellery. Warranty work must be carried out by Pivetta1908. Any repair carried out outside the Pivetta1908 will terminate the Warranty. Finally, any damage or breakage caused by accidental impact, in the presence of which the Warranty will have no effect, is excluded from the Warranty.

RIGHT OF WITHDRAWAL, RETURN OR REPLACEMENT

In accordance with the provisions of the Consumer Code pursuant to Legislative Decree 206/2005 and subsequent amendments expressed in Legislative Decree 21/2014, you have the right to withdraw from the contract, within 14 days for any reason, without having to provide explanations. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession.
of the last good.

9.1 Should you wish to exchange the item or return it with a refund, please check carefully that the following conditions are met before returning the goods. Withdrawal is not permitted for personalised products (in accordance with the provisions of article 59, point C, of the Consumer Code).

The item returned:

Must be returned only and exclusively after you have contacted us at info@pivetta1908.com

It must never have been used or damaged. All returned goods will be checked and if the condition of the product is found to be different from the original, the return will not be accepted.

It must be returned in its original case and packaging.

It must be sent to Pivetta 1908 within 14 working days of receipt. The shipment must be notified by e-mail with the date, the service used (post/ express mail) and, if possible, the waybill number. If all these conditions are met, we will replace the item or refund the amount paid net of shipping costs. Refunds and replacements are made within approximately 6 days of receipt of the goods. The amount will be credited back to the PayPal account used for the original order. If the order has been paid by bank transfer, the refund will be made to your bank account and we will contact you to provide us with your bank details. The time taken to view the amount on your account will depend on your bank’s rules and procedures. We only accept requests via email to keep track of every communication and process.

9.2 How to make a return:Send an email to info@pivetta1908.com specifying if it is a refund or replacement request, order no., name, surname.Prepare the package using the original packaging if possible, including the jewel, the packaging and the copy of the purchase document.Send the package to Pivetta 1908 Creazioni Artistiche di Laura Pivetta viale Farra, 1 32032 Feltre (BL).

10. BUYER’S OBLIGATIONS

The consumer undertakes and obliges, once the “online” purchase procedure has been completed, to print and preserve these general conditions, which, however, he will have already seen and accepted as an obligatory step in the purchase, as well as the specifications of the product to be purchased, and this in order to fully meet the condition set out in Articles 3 and 4 of Legislative Decree No. 185/1999.

10.1 It is strictly forbidden for the purchaser to insert false and/or invented and/or fancy data in the registration procedure necessary to activate the procedure for the execution of the present contract and the relative further communications; the personal data and the e-mail must be exclusively his real personal data and not of third persons, or of fancy. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Pivetta1908 reserves the right to legally prosecute any violation and abuse in the interest and for the protection of all consumers.

11. INTELLECTUAL PROPERTY RIGHTS

Pivetta 1908 guarantees the authenticity of all Products purchased on the Site. The Pivetta 1908 products are made with the best materials and are all strictly and entirely MADE IN ITALY. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, name, image, photograph, written or graphic text used on the Site or relative to the Products are and remain the exclusive property of Pivetta, without the Consumer having any right on the same from accessing the Site and/or purchasing the Products. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Pivetta 1908.

12. RESPONSIBILITY AND SAFETY

12.1 The Seller shall not be liable in the event of total or partial non-fulfilment of its obligations under any contract concluded pursuant to these GTC, if such non-fulfilment is caused by unforeseeable events and/or natural events beyond its reasonable control, including, but not limited to, catastrophic natural events, acts of terrorism, wars, popular uprisings, lack of electricity, general strike of public and/or private workers, strikes and/or restrictions on the viability of couriers and air connections.

12.2 Although the Seller adopts measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has provided for authentication (login), are not accessible or viewable by unauthorised third parties. The Seller, with regard to data relating to credit card payments, makes use of the services of the company PayPal and Cassa Rurale Dolomiti di Fassa, Primiero and Bellunoche, which adopt technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

13. JURISDICTION AND COMPETENT COURT

13.1 Any dispute relating to the application, execution, interpretation and breach of purchase contracts stipulated “on line” through the website www.pivetta1908.it is subject to Italian jurisdiction; in particular, the provisions of Chapter I of Title III of Part III of the Consumer Code (Legislative Decree 206/2005) shall apply. The possible invalidity of individual clauses of the Contract or the GCS shall not imply the invalidity of the entire Contract or the GCS. Any dispute between the parties regarding this contract shall be settled by the Court in whose district the consumer’s domicile is located if located in the territory of the Italian State; for all other customers it is agreed that any dispute shall be settled exclusively by the Court of Belluno.

13.2 The Consumer resident in Europe is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool may be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from the same. Consequently, if you are a Consumer established in Europe, you may use this platform to resolve any dispute arising from the online contract stipulated on this website.

14. EXCHANGE

The Parties may not assign or otherwise transfer to third parties any of their rights and obligations arising from these GTC without the prior written consent of the other Party.