In accordance with the Code of Consumption under D.Lgs 206/2005 and subsequent changes expressed in D. Lgs 21/2014, you have the right to withdraw from the contract, within 14 days for any reason, without the need to provide explanations. The withdrawal period expires after 14 days from the day when you or a third party, other than the carrier and you designated, acquires physical possession of the last asset.

9.1 In case you wish to make a replacement of the item or a return with a refund, before proceeding with the postponement of the goods, we ask that you carefully check that the following conditions are met. Withdrawal is not allowed for custom products (in accordance with Article 59, point C, of the Consumer Code).

The returned item:

“It must be returned only and only after contacting us in

“It must never have been used, nor damaged. All returned goods are checked and if the conditions of the product are deemed different from the original ones, the return will not be accepted

“It must be returned in the original case and packaging

It must be shipped to Pivetta 1908 within 14 business days from the date of receipt. The shipment must be notified by e-mail with the date, the service used (express mail/courier) and, if possible, the car letter number.

If all of these conditions are met, we will replace the item or refund the amount paid net of shipping costs. Refunds and replacements are made approximately within 6 days of receiving the goods. The amount will be credited back to the PayPal account used for the original order. If the order was paid by bank transfer, the refund will be made to a bank account and we will contact you to provide us with your bank details. The time to view the amount in your account will depend on the rules and procedures of the bank.

We only accept email requests to maintain traceability of every communication and process.

9.1 How to make a return:

1.Send an email to specifying whether it is a Refund or Replacement request, No. Order, first name, last name.

2.Prepare the package using the original packaging, possibly including the jewel, packaging and copy of the purchase document.

3.Send the parcel to Pivetta 1908 Artistic Creations by Laura Pivetta Farra Avenue, 1 32032 Feltre (BL)